Cancellation & Return Policy

 

Cancellation Policy

Cancellations will only be considered if the request is made within 2-3 hours of placing an order for selective products. If the order is already under process with us or with the third party vendor, then the request may be rejected. For products listed under Special Events & Promotions (Diwali, Pongal, Rakhi, Ramzan, Christmas, Valentine etc…) cancellations will not be entertained.

Cancellation is only permissible in case the quality of the product delivered is not good (Product delivered is defective, incomplete etc). In such cases report the issue to customer care immediately through our Help Line Numbers.

In case of receipt of damaged or defective items, please report the same to our customer care center by mentioning the same on our Help Line Numbers. The request can only be entertained once the merchant has check and determined the same at his own end.

 

Return Policy

When you buy our products/services, your purchase is covered by our return policy. If you have received a damaged or any defective product, we will cheerfully issue a replacement within 30 days from the date of the purchase provided you should call our Help Line Numbers mention the order id and register a Return Claim Ticket to process further from our customer care representatives .

Items should be returned in the original condition you had received them. Please understand that we cannot accept returns in certain instances:

  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial / UPC numbers 
  • Any damage / defect which are not covered under the manufacturer's warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

All physical products sold by OnlineZone are covered by this guarantee. Replacement can be for the entire product or part(s) of the product subject to availability of the same on onlinezone.co.in